Important information regarding cases involving UK users

On 29 March 2019, the United Kingdom will withdraw from the European Union. In the event that no withdrawal agreement will be in place on that date (so-called “no deal-Brexit”), the UK’s withdrawal will have the following impact on the use of the European ODR platform:

After 29 March 2019

• Consumers resident in the UK will no longer be able to submit a new complaint on the ODR platform. They will also not be able to act on any ongoing cases in the platform, whether to send it to a dispute resolution body, contact a UK ODR advisor, or receive an outcome.
• Consumers resident in the EU or Norway, Iceland or Liechtenstein will no longer be able to use the ODR platform to complain about a UK trader or send their case to a UK dispute resolution body.
• Traders established in the UK will no longer be able to access their ODR dashboard.
• Traders established in the EU or Norway, Iceland or Liechtenstein will not be able to act on any ongoing cases concerning UK consumers in the platform or suggest UK dispute resolution bodies.
• All users can no longer export any relevant complaint data concerning UK consumers or traders from their dashboard. Users have the possibility to export relevant complaint data before 29 March 2019.
• All users will not be able to contact the UK ODR advisor. Please contact them before 29 March 2019.

For further information, please contact your national ODR advisor.